Integration error: "Error: request to <url to server> took too long to respond"

This error will appear in the integration log when a request is sent from Aha! to an integration partner and no response is returned from their API.

It may be a temporary error caused by a network or server outage, but if it persists, there may be a configuration issue.

If the error persists, please check the server setup in your integration settings. If your integration is on-premise (behind a firewall), make sure it is accessible from outside the firewall. In order to integrate Aha! with Jira, you will need to allow list the Aha! IP addresses. This will allow two-way integration between the two systems.

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