We know how important it is to keep the Aha! service reliable, so we operate active-active from multiple distributed data centers and maintain a real-time, streaming replica of all customer data on separate hardware. In addition, we maintain hourly backups in a geographically separate data center. Read more about our security and reliability in our Security overview.
If you want to create a local backup for your own records, you can export data you have selected by saving to an Excel or CSV file, while Enterprise+ customers can export a full JSON backup file of their Aha! account.
Note: Are you trying to restore data that you have recently deleted? You may want to try the Recycle bin in Settings ⚙️ > Account > Recycle bin first. You will need to be an administrator with customization privileges to do this.
Save an Excel or CSV file
Almost all data in Aha! can be exported as an Excel or CSV file, allowing customers to easily backup their most important data. Simply open Roadmaps > List, select the data you wish to export through the Add data button, and then click the Share menu button to export the list as an Excel or CSV file.
Note: Exporting will strip the formatting from any formatted text, such as a feature description or comments on an Aha! record. To avoid this, you can add HTML formatting back in when preparing to import into Aha!, or copy directly from a text field and paste elsewhere.